Category Archives: CodeSmith Insight

CodeSmith Insight 1.2.2

Easier to Get Started Added Demo Mailboxes (Every Insight account now comes with a free, fully function, pre-configured mailbox!) New Features Added mailbox option to not include CaseId in email subject. Usability Enhancements Loading masks added to admin panels. Loading mask added to trash panel. Performance Optimizations Delete Optimized Empty Trash Optimized Bug Fixes Custom …Read More

CodeSmith Insight v1.1 Released

Silverlight, SSL, and REST API’s, oh my! Okay, so it may not have been authored by the wizard of Oz, but the new version of CodeSmith Insight is certainly no less amazing. Already live and available to all users, CodeSmith Insight v1.1 includes a slew of new features, performance optimizations, bug fixes, and more! New …Read More

CodeSmith Insight 1.1

New Features Silverlight Client now available. Paid Plans now use SSL. Client now uses a new REST API, which will be publicly available soon. Now using OAuth 2.0 for authorization. IgnoredStatusCodes configuration setting added. Added AutoDiscardCount limit. Performance Optimizations Email Sender optimized, emails are sent much quicker. Case Indexer optimized, cases enter the system much …Read More

Insight Survey iPod Giveaway

We want to know what you think of CodeSmith Insight. In fact, we are so eager to hear from you that we are holding a weekly giveaway to encourage you to share your feedback with us! It’s very simple: Sign up for a free CodeSmith Insight account. Try it out. * Take our feedback survey. …Read More

CodeSmith Insight Released

CodeSmith Introduces Free Cloud Offering for Customer Support DALLAS, Texas, October 12, 2010 – CodeSmith Tools, LLC, an award winning provider of productivity tools, announces the release of a new on-demand help desk product: CodeSmith Insight. CodeSmith Insight is a powerful, on-demand customer support tool built to integrate with the way you work. In addition …Read More

Insight Beta Signup Closes

The CodeSmith Insight Beta signup has closed, a new build with a new look has been pushed to production, and the official launch is just around the corner. Insight Beta Users First of all, thank you! Your account will remain on the Beta Billing plan (and receive all associated privileges) until November 1st. If you …Read More

CodeSmith Insight Launch Party

CodeSmith Tools is excited to announce the upcoming release of our new product, CodeSmith Insight, and we would like to invite you to come celebrate! Join us at the Addison Conference Center‎ on Tuesday, October 12th, from 6pm to 9pm, for the: CodeSmith Insight Launch Party Prizes and GiveawaysThere will be over $1,000 in prizes, …Read More

New Insight Update, Includes WPF Support

We are excited to announce that CodeSmith Insight Build 11619 is now live! This release pushes more than just simple updates and bug fixes, it also introduces an all new client assembly for WPF, as well as .NET Framework 4.0 support for all clients. Insight Client Assembly Updates Added client integration support for Windows Presentation …Read More

CodeSmith Insight Build 11619

New Features Bugs Usability Problems New Features Added client integration support for Windows Presentation Foundation (WPF). Added client integration support for .NET Framework 4.0. Added ability to set custom field values when dragging cases on to views. Updated Case Stacking based on Subject and Email Address. Example: Issues from Google Code, will now be appended …Read More